Thank you for choosing Puzzle Lounge. These Terms & Conditions explain how bookings, payments and our experiences operate. By confirming a booking with Puzzle Lounge, you agree to these Terms & Conditions. Puzzle Lounge may update these Terms & Conditions from time to time. The version in effect at the time a booking is confirmed will apply to that booking.

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Bookings

• Bookings are subject to availability.

• Custom puzzle experiences may require additional preparation time.

• Booking requests do not guarantee availability until a Booking Confirmation has been issued by Puzzle Lounge.

 

 

Pricing

• Prices are quoted in Australian Dollars (AUD).

• Puzzle Lounge is not registered for GST.

• Prices are subject to change without notice.

• Once a booking has been confirmed, the quoted price will be honoured unless changes are requested by the customer.

 

 

Payment Terms

Senior Community Puzzle Experiences

• Senior Community Puzzle Experiences are charged at an hourly rate.

• An invoice will normally be issued after the experience, unless otherwise agreed.

• Payment is due within 14 days.

Corporate Puzzle Experiences

• Corporate Puzzle Experiences are charged per participant.

• A minimum booking fee of $100 applies to all Corporate Puzzle Experiences.

• A deposit is required to secure your booking. The deposit amount will be confirmed at the time your booking is confirmed.

• An invoice for the remaining balance will normally be issued after the experience, unless otherwise agreed.

• Payment of the remaining balance is due within 14 days of the invoice date.

• Deposits may be transferred to a new booking date if the booking is rescheduled with sufficient notice.

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Private Puzzle Experiences

• Private Puzzle Experiences are charged per participant.

• A minimum booking fee of $100 applies to all Private Puzzle Experiences.

• A deposit is required to secure your booking. The deposit amount will be confirmed at the time your booking is confirmed.

• An invoice for the remaining balance will normally be issued after the experience, unless otherwise agreed.

• Payment of the remaining balance is due within 14 days of the invoice date.

• Deposits may be transferred to a new booking date if the booking is rescheduled with sufficient notice.

 

 

 

Venue Requirements

Where the client provides the venue:

• The client is responsible for providing a suitable indoor venue with adequate space, tables, chairs, lighting and clear walkways for participants.

• The client is responsible for ensuring the venue is safe and appropriate for the booked experience.

Where Puzzle Lounge arranges the venue:

• Puzzle Lounge will confirm the venue details with the client before the experience.

• Clients are responsible for complying with any venue rules, conditions and policies set by the venue provider.

• Any food, beverage or venue hire charges (where applicable) will be advised at the time of booking.

 

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Puzzle Lounge provides:

• All puzzles and equipment required to deliver the booked experience.

• Experience facilitation

 

 

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Participant Safety

• Puzzle Lounge is committed to providing safe, enjoyable and inclusive experiences for all participants.

• Participants are encouraged to move safely around the venue, be mindful of tables, chairs and other participants, and follow any instructions provided by the Puzzle Lounge facilitator.

• Activities may be modified to suit the venue, participant abilities and mobility levels. Puzzle Lounge reserves the right to alter or discontinue any activity if it is considered unsafe.

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Custom Puzzle Experiences

• Custom Puzzle Experiences must be booked at least 2 weeks before the experience date to allow sufficient time for puzzle production.

• Customers are responsible for providing a suitable high-quality image in JPEG or PNG format by the agreed deadline.

• By supplying an image, the customer confirms they have the right or permission to use it.

• Puzzle Lounge is not responsible for poor print quality resulting from low-resolution or unsuitable images supplied by the customer.

• Once production of a custom puzzle has commenced, deposits are non-refundable and changes to the selected image may not be possible.

• If the required image is not received by the agreed deadline, Puzzle Lounge cannot guarantee that the custom puzzle will be available for the booked experience.

 

 

 

Photography

• Puzzle Lounge may take photographs during experiences for promotional purposes. We will always seek permission before taking or sharing photographs.

 

 

 

Cancellations and Rescheduling

Puzzle Lounge reserves the right to postpone or cancel an experience where participant safety may be compromised due to illness, extreme weather, emergencies, or other circumstances beyond our control. Where possible, an alternative date or refund will be offered.

Senior Community Puzzle Experiences

• Bookings may be cancelled or rescheduled by contacting Puzzle Lounge as soon as possible.

• No cancellation fee applies if notice is provided at least 48 hours before the scheduled experience.

• Participant numbers may vary on the day. Pricing is based on the agreed booking duration rather than the number of participants, unless otherwise agreed.

• If Puzzle Lounge is unable to deliver the experience due to illness, emergency, or circumstances beyond our control, an alternative date or refund will be offered.

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Corporate and Private Puzzle Experiences

• Bookings may be cancelled or rescheduled by contacting Puzzle Lounge as soon as possible.

• Deposits are non-refundable within 14 days of the experience date.

• Deposits may be transferred to a new booking date where sufficient notice is provided and Puzzle Lounge agrees to the change.

• Cancellations made with less than 48 hours' notice may incur additional charges if costs have already been incurred (such as custom puzzles or special preparation).

• Custom Puzzle Experiences cannot be refunded once production has commenced.

• If Puzzle Lounge is unable to deliver the experience due to illness, emergency, or circumstances beyond our control, an alternative date or refund will be offered.

 

 

 

Liability

• Puzzle Lounge will take reasonable care in delivering all experiences.

• Where the client provides the venue, the client is responsible for ensuring it is safe and suitable for the booked experience.

• Where Puzzle Lounge arranges the venue, Puzzle Lounge will take reasonable care in selecting an appropriate venue, however clients must comply with the venue's policies and directions.

• Puzzle Lounge is not responsible for loss of or damage to personal belongings during an experience, except where required by law.