Last updated: July 2026

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Puzzle Lounge respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information when you interact with Puzzle Lounge website or use our services.

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Information We Collect

We may collect personal information including:

• Name

• Phone number

• Email address

• Organisation or business name (where applicable)

• Billing information

• Booking and payment details

• Venue details

• Information you provide when contacting us or making a booking

• For Custom Puzzle Experiences, we may also collect images supplied by you for puzzle production.

• For Senior Community Experiences, Puzzle Lounge generally collects booking information from the organisation making the booking, rather than from individual participants.

 

 

How We Use Your Information

We use your information to:

• Respond to enquiries

• Confirm and manage bookings

• Provide Puzzle Lounge Experiences

• Communicate about your booking

• Process invoices and payments

• Produce custom puzzles (where applicable)

• Improve our services

• Meet our legal obligations

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Photography

With your permission, Puzzle Lounge may take photographs during experiences for promotional purposes.

We will always seek permission before taking or sharing photographs that may identify participants.

 

 

Custom Puzzle Images

Where you provide photographs or artwork for a Custom Puzzle Experience:

• You confirm that you own the image or have permission to use it.

• Images are used only for creating your custom puzzle unless otherwise agreed.

• Puzzle Lounge will not use your supplied images for marketing without your permission.

 

 

Sharing Your Information

Puzzle Lounge does not sell or rent your personal information.

Your information may be shared only where necessary, including:

• Payment providers

• Puzzle manufacturers for Custom Puzzle Experiences

• Venue partners where required to manage your booking

• Government authorities where required by law

 

 

Storage and Security

Puzzle Lounge takes reasonable steps to protect your personal information from unauthorised access, misuse and disclosure. While we take reasonable care to safeguard your information, no method of electronic storage or transmission is completely secure.

 

 

Website

When our website is live, it may collect limited technical information such as cookies or website analytics to help improve user experience.

You can usually disable cookies through your web browser settings.